Digitisation of Goods Handling and Delivery Management

Theme: Commercial Excellence & Marketing Excellence

Expected Pilot Duration -

Challenge Summary

The wire rods in the yard house are identified through a barcode tag and when tags get misplaced/removed during manual handling. This leads to erroneous identification of goods of different wire rod grades and dispatched to the customer.

Challenge Scenario

At present the finished goods are identified manually by tags with barcodes and the traceability is maintained.

While handling , the tag is removed and hence the product gets mixed up ; as a result the product is mixed up and thereby wrong material dispatch.

Customer satisfaction is one of the great opportunities for a business to stand out from the competitors. So this initiative will add value to the business by satisfying the premium customers of ESL.

Profile of the end users

Coal Oven Team

Operations Team: The team that is handling the wire rods inside the plant

Procurement Team

Dispatching Team: The team responsible for dispatching the finished goods from the warehouse

Solution Requirements

Introducing digitalization in the system will bring customer satisfaction by dispatching the right product.

Reduction of customer complaints

Reduction of manual errors

Correct traceability of goods

Customer satisfaction

Installation and integration: The solution should be integrated with existing SAP system.

Expected Outcomes

1. Quantified Metrics & Outcomes:

Operational KPIs/Metrics	Current Value	Expected Target Value
Reduction of Customer complaint due to wrong material dispatch	56%	0
Compensation - including for the customers and logistics costs	20k	Null

2. Qualified Outcomes:

Operational KPI/Metrics	Current State	Expected Target State
NA	NA	NA

3. ESG Impact:

ESG Metric	Target State (Expected)
NA	NA

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